Text copied to clipboard!
Title
Text copied to clipboard!Credit and Collections Manager
Description
Text copied to clipboard!
We are looking for a highly skilled and experienced Credit and Collections Manager to join our finance team. The ideal candidate will be responsible for overseeing the credit and collections processes, ensuring that all outstanding debts are collected in a timely manner, and managing the credit risk of the organization. This role requires a strategic thinker with excellent analytical skills, strong leadership abilities, and a deep understanding of credit management and collections practices. The Credit and Collections Manager will work closely with various departments, including sales, customer service, and finance, to develop and implement effective credit policies and procedures. The successful candidate will also be responsible for managing a team of credit and collections professionals, providing training and support to ensure high performance and adherence to company policies. Additionally, the Credit and Collections Manager will be tasked with analyzing credit data, preparing reports, and making recommendations to senior management to improve the company's credit and collections processes. This is a critical role that requires a proactive approach to managing credit risk and ensuring the financial stability of the organization.
Responsibilities
Text copied to clipboard!- Oversee the credit and collections processes to ensure timely payments.
- Develop and implement credit policies and procedures.
- Manage a team of credit and collections professionals.
- Analyze credit data and prepare reports for senior management.
- Monitor and manage the credit risk of the organization.
- Work closely with sales, customer service, and finance departments.
- Provide training and support to the credit and collections team.
- Ensure compliance with company policies and industry regulations.
- Negotiate payment plans and settlements with customers.
- Review and approve credit applications and credit limits.
- Identify and resolve issues related to overdue accounts.
- Maintain accurate records of all credit and collections activities.
- Prepare and present regular reports on credit and collections performance.
- Develop strategies to improve the efficiency of the credit and collections processes.
- Monitor and report on key performance indicators (KPIs).
- Handle escalated customer disputes and complaints.
- Collaborate with legal and compliance teams on credit-related matters.
- Stay updated on industry trends and best practices in credit management.
- Assist in the development of the annual budget for the credit and collections department.
- Participate in special projects and initiatives as needed.
Requirements
Text copied to clipboard!- Bachelor's degree in finance, accounting, or a related field.
- Minimum of 5 years of experience in credit and collections management.
- Strong understanding of credit management and collections practices.
- Excellent analytical and problem-solving skills.
- Proven leadership and team management abilities.
- Strong communication and negotiation skills.
- Proficiency in financial software and Microsoft Office Suite.
- Ability to work under pressure and meet deadlines.
- Detail-oriented with strong organizational skills.
- Knowledge of industry regulations and compliance requirements.
- Experience with credit risk assessment and management.
- Ability to develop and implement effective credit policies and procedures.
- Strong interpersonal skills and the ability to work collaboratively with other departments.
- Experience in preparing and presenting reports to senior management.
- Ability to handle sensitive and confidential information.
- Proactive approach to problem-solving and process improvement.
- Strong customer service orientation.
- Ability to adapt to changing business needs and priorities.
- Experience in negotiating payment plans and settlements.
- Knowledge of legal and compliance issues related to credit and collections.
Potential interview questions
Text copied to clipboard!- Can you describe your experience in managing credit and collections processes?
- How do you assess and manage credit risk?
- Can you provide an example of a time when you successfully negotiated a payment plan with a customer?
- How do you ensure compliance with industry regulations and company policies?
- What strategies do you use to improve the efficiency of the credit and collections processes?
- How do you handle escalated customer disputes and complaints?
- Can you describe your experience in managing a team of credit and collections professionals?
- How do you stay updated on industry trends and best practices in credit management?
- What financial software and tools are you proficient in?
- How do you prepare and present reports on credit and collections performance to senior management?
- Can you describe a time when you identified and resolved an issue related to overdue accounts?
- How do you ensure accurate record-keeping of all credit and collections activities?
- What is your approach to training and supporting your team?
- How do you collaborate with other departments to achieve credit and collections goals?
- Can you provide an example of a successful process improvement initiative you led?
- How do you handle sensitive and confidential information?
- What is your experience with credit risk assessment and management?
- How do you adapt to changing business needs and priorities?
- Can you describe your experience in developing and implementing credit policies and procedures?
- What is your approach to customer service in the context of credit and collections?
